Frequently Asked Questions

Quick answers to the things customers ask us most. Can't find yours? Email mrtayar@alienworld.asia.

Orders & payment

What payment methods can I use?

You can pay by FPX (online banking), credit or debit card, or Touch 'n Go eWallet. Payments are handled securely by HitPay — we never store your full card details.

Are the tyres new?

Yes. Every tyre we sell is brand new and covered by its manufacturer's warranty against defects.

Can I track my order?

Yes — see My Orders for the status of every order, plus your invoice once payment is confirmed.

Delivery & fitment

How is shipping calculated?

If you choose "Deliver to my address", the fee is based on your postcode and shown before you pay. Collecting from one of our locations is free. See our Shipping Policy for details.

Which areas do you deliver to?

We deliver across serviceable areas in Malaysia. Same-day delivery is available in the Klang Valley for orders placed before the daily cut-off shown at checkout. We don't deliver on Sundays. If we don't yet reach your postcode, you can collect from one of our locations instead.

Do you fit the tyres for me?

Choose "Collect from one of our locations" at checkout and pick a fitting centre to have your tyres fitted there. Fitting is paid at the centre.

After your purchase

What's your return policy?

Unused, unfitted tyres can be returned within 7 days, and we'll always sort out wrong, damaged, or faulty items. Full details are in our Returns & Refund Policy.

How do warranty claims work?

Email us your order number and photos of the issue, and we'll guide you through assessment with the manufacturer. See the warranty section of our Returns & Refund Policy.

Dealers

Do you offer dealer pricing?

Yes. Approved dealers get tiered pricing applied automatically. Apply through our Dealer Programme.